Purchases are shipped through Evri, with shipping fees based on the item's price, which will be shown at checkout. Please keep in mind that international orders may incur additional import duties or local taxes, which are the buyer's responsibility. If you'd like to order an out-of-stock item, feel free to contact us for an estimated delivery time. **EXCHANGES & REFUNDS:** If you receive an incorrect or faulty item, please notify us via email and return it within 14 days using a secure, trackable postage method. Once we receive the item, we will process either an exchange or a refund, provided the product is unused and in new condition. Please note that exchange items will incur a postage fee, and we cannot be held responsible for items lost during return shipping. The lifespan of toys can vary on how pets interact with them. If a doesn't meet your expectations and remains unused, please email us and return it within 14 days for a full or exchange.

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