Privacy Policy

About this Privacy Policy

The London Paw respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how The London Paw collects, uses, stores and protects personal information when you visit our website, purchase products from us, contact us or choose to receive communications from us.

We aim to handle your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

The London Paw operates this website and online pet boutique.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

The London Paw

Email: contact@thelondonpaw.co.uk

Website: www.thelondonpaw.co.uk

What this Privacy Policy covers

This Privacy Policy applies to personal information collected through our website and through communications you have with us in connection with The London Paw.

Our website may contain links to other websites or services. We are not responsible for the privacy practices of websites that we do not operate. We recommend checking the privacy information of any external website before providing your personal information.

What personal information we collect

Depending on how you use our website, we may collect some or all of the following information:

Your name.

Your billing address.

Your delivery address.

Your email address.

Your telephone number where provided.

Information relating to products you purchase.

Order and transaction information.

Information you provide when contacting us.

Your preferences where you choose to receive marketing communications.

Information provided when you subscribe to our mailing list.

Technical information about your use of our website, including information collected through cookies and similar technologies.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How we use your personal information

We may use your personal information to:

Process and fulfil orders placed through our website.

Arrange delivery of your purchases.

Process payments securely through the payment services available on our website.

Communicate with you about your order.

Respond to questions, enquiries or requests for customer support.

Deal with returns, refunds and other matters relating to your purchase.

Maintain and improve our website and services.

Keep appropriate business and financial records.

Meet our legal and regulatory obligations.

Protect our website, business and customers against fraud, misuse and other unlawful activity.

Send marketing communications where you have given the appropriate permission to receive them.

Our lawful basis for using your information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because it is necessary to perform a contract with you, for example when processing and fulfilling an order you have placed.

We may process information because we have a legal obligation to do so, such as keeping certain financial and transaction records.

We may also process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

Where we send marketing emails to individuals, we will comply with the applicable electronic marketing rules. Where consent is required, we will obtain it appropriately and provide a simple way for you to withdraw it.

Orders and payments

When you place an order with The London Paw, we need certain personal information to process and fulfil your purchase.

This may include your name, billing information, delivery address, email address and other information necessary to complete your order.

Payments are processed through the payment services made available through our website.

We do not need to store your full payment card details ourselves in order to process your purchase.

Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

Delivery

To deliver your order, we may need to provide your name, delivery address and other necessary delivery information to the delivery service handling your order.

We only provide information that is reasonably necessary for the delivery of your purchase.

Delivery providers are responsible for handling information in accordance with their own privacy policies and legal obligations.

Marketing and our mailing list

If you choose to subscribe to The London Paw mailing list, we may use your email address to send you information about our products, new collections, offers and other news relating to The London Paw.

We will only send marketing communications in accordance with applicable data protection and electronic marketing laws.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

We will respect your request to stop receiving marketing communications.

Who we share your information with

We do not sell your personal information.

We may share personal information with trusted service providers where this is necessary to operate our website and provide our services.

These may include:

Website and ecommerce service providers.

Payment providers.

Delivery and courier providers.

Email and mailing list service providers.

Technology and website support providers.

Professional advisers where necessary.

We only share information where there is a legitimate reason to do so and, where appropriate, only the information necessary for the relevant service.

Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies may be used to help the website operate correctly, remember preferences, provide certain website functionality and understand how visitors use the website.

Some cookies are necessary for the operation of the website, while other cookies may require your consent.

Further information about the cookies used on our website is provided in our cookie information.

How we protect your information

We take reasonable and appropriate measures to protect your personal information from unauthorised access, accidental loss, misuse, alteration or disclosure.

We use appropriate security measures provided by our website and service providers.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

This may include keeping information for the period necessary to fulfil an order, provide customer service, deal with returns or disputes, maintain appropriate business records and comply with legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your privacy rights

Depending on the circumstances, you have rights under UK data protection law in relation to your personal information.

These may include the right to:

Request access to personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your personal information where there is no good reason for us to continue holding it.

Ask us to restrict certain processing of your information.

Object to certain uses of your personal information.

Ask for certain information to be provided to you in a portable format where the right applies.

Withdraw consent where we are relying on your consent to process your information.

The rights available to you depend on the circumstances and are subject to certain legal conditions and exemptions.

If you would like to exercise any of your rights, please contact us at:

contact@thelondonpaw.co.uk

International transfers

Some of the service providers used to operate our website and provide related services may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the information continues to receive appropriate protection in accordance with applicable data protection law.

Children's privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can consider the appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

This may be necessary if our website, services or the way we process personal information changes, or if applicable legal requirements change.

When we update this Privacy Policy, we will change the Last updated date shown at the beginning of the policy.

We recommend checking this page occasionally for the latest version.

Contact us

If you have any questions about this Privacy Policy or how The London Paw uses your personal information, please contact us.