Delivery & Returns Policy

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Delivery

At The London Paw, every order is carefully inspected and securely packaged before dispatch to help ensure it arrives in excellent condition.

We ship all orders using Evri, with shipping charges calculated automatically at checkout based on the weight of your order and the delivery destination.

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Delivery Times

• United Kingdom: Typically 2–5 working days.

• International Orders: Delivery times vary depending on the destination, local postal services and customs processing.

If an item is temporarily out of stock, we will contact you as soon as possible with an estimated delivery date.

Please note that international customers are responsible for any customs duties, taxes or import charges that may apply in their own country.

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Returns & Refunds

If you believe you have received a damaged, faulty or incorrect item, please contact us within 14 days of receiving your order by emailing contact@thelondonpaw.co.uk. Please include your order number, a description of the issue and, where possible, photographs of the item. We will reply with full return instructions and the returns address if a return is required.

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To be qualify for a refund, returned items must:

• Be unused and in their original condition.

• Include any original packaging and tags where applicable.

• Be securely packaged for the return journey.

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Once your returned item has been received and inspected, we will process your refund as quickly as possible.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost during return transit.

Once your returned item has been received and inspected, we will process your refund as quickly as possible.

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If There's a Problem with Your Order

Every order is carefully inspected before dispatch. However, if your parcel arrives damaged, an item missing or you receive an incorrect item, please contact us within 14 days of delivery.

If your parcel is lost during transit, please let us know as soon as possible. We will work with Evri to investigate the shipment and do everything we can to resolve the issue promptly.

Need Assistance?

If you have any questions about delivery, returns or your order, please don't hesitate to contact us. We're always happy to help and will do our very best to assist you.

 

​​Lost Parcels
If your parcel is lost during transit, please contact us as soon as possible. We will work with Evri to investigate the shipment and keep you updated throughout the process until the matter is resolved.

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